ΕΝ 15224:2012
Health care services - Quality management systems - Requirements based on EN ISO 9001:2008
EN 15224: 2012 standard is a specialized standard, which concerns the implementation of a quality management system in the health sector, defining the issues that include the efficiency, suitability, safety and reliability of health service processes.
The Standard brings together the benefits of ISO 9001 with quality requirements for health services, including additional requirements for patient safety and clinical risk management.
In EN 15524 standard, there are 11 quality characteristics that characterize the quality of health services. These include:
- Proper, proper care
- Availability
- Continuation in care
- Effectiveness
- Efficiency
- Adequacy
- Care based on evidence and knowledge
- Patient care that includes the integrity of physical, psychological and social care
- Patient participation
- Patient safety
- Timely care and accessibility
The requirements of the Standard can be applied to all health care providers such as primary, secondary and tertiary medical care, hospitals, clinics, health rehabilitation or palliative care services, health services for patients with chronic diseases, health centers, diagnostic centers, clinics , pharmacies, nursing homes, organizations providing care services to people with special needs, etc.
With the certification of the EN 15224 Standard, the organization not only increases its organizational efficiency and the quality of its services, but also the avoidance of potential mistakes.
In addition, it improves its marketability by gaining global visibility and consumer confidence through its commitment to providing consistently high levels of service.
